Team Meeting

TASKS ASSIGNMENT:

Yow-Hann - responsible for customer subsystem
Aaron - responsible for registration/login subsystem
Carter - responsible for manager subsystem
Sunae - responsible for design of CSR subsystem
andy - responsible for section 1 - 3 for template
charles - responsible section 6 (GUI)

As for section 4, Carter, Sunae, John and Yow-Hann responsible for sequence diagrams

Aaron and Sunae are responsible for integrating the document



Comm Subsystem

edit/getCustomerInfo
edit/getCSRInfo
edit/getManagerInfo

Chat invocation
enter queue

pageAllCSRs
pageAllManagers
generateReport
viewLog <- generic method of CSR/Manager/Customer


for databases
User table
(String name, String email, String phone, String userId, String password, int user_class, String Comment)
user_class = 1, 2, or 3 ...1 being Customer, 2 is CSR and so on

Rating table <- for Customer's comment input
(int ChatID, String CSRId, String comment, String date, int Rating)

Comment table <- for CSR/Manager's comment input
(int ChatID, int UserId, String comment)